Case Studies and Adjudication Digest
Here we give you guidance on how we deal with typical deposit disputes that are frequently referred to TDS. As well as Case Studies, every month we publish a recent decision by an adjudicator to explain how they reached that decision. Scroll to the bottom of the page to find our extensive Adjudication Digest library.
We hope that you will find this informative and helpful in deciding if you want to proceed with sending a dispute to TDS.
Please note, these examples are for guidance only - every dispute is different and these are not intended to guarantee when an award will be made.
Our adjudication process
The adjudication process provides an informal method of review of a dispute and is an alternative to formal legal proceedings. TDS makes a decision as to how the deposit should be allocated based on the evidence presented. We can't make assumptions, so it is important that you take this into account when deciding what evidence to send to us.
Whilst we take into account legal principles, any decisions we make are based on what we consider to be fair and reasonable. We do not adopt a legalistic approach, are not bound by the same rules of evidence which apply in a court, and we do not take sworn testimony or cross examine witnesses under oath.
TDS is a Complaint Handler Member of the Ombudsman Association. We operate in accordance with the Ombudsman Association’s Principles of Good Complaint Handling, ensuring that we make impartial decisions about tenancy deposit disputes
Adjudication Digest
The Adjudication Digest takes a recent decision by a TDS Adjudicator and sets out the reasoning behind the decision. The aim of these Digest reports is to help tenants, landlords and agents better understand how we make our adjudication decisions.
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